FAQ
General Questions
What does ‘pre-order’ mean and how long will it take to receive my order?
Most of our products are made to order, which means that each item is crafted specifically for you after your purchase. This process typically takes about 3-7 working days for your order to be completed and shipped. If you have any questions regarding your order status, please feel free to contact our customer service team.
How do I choose the right size?
We provide a detailed sizing chart on our website. To ensure a perfect fit, we recommend measuring yourself and comparing your measurements with the sizes listed.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges within 14 days of purchase. Items must be unused, with tags attached. Please visit our Returns and Exchanges page for more details.
Do you have a physical store?
We currently do not have a physical store. Our collections are available exclusively online through our official website and select platforms such as Shopee. If you need any assistance with sizing, styling, or placing an order, our team will be happy to assist you.
Shipping
What shipping options do you offer?
- We offer standard shipping. Shipping costs and delivery times vary based on your location and the selected shipping method.
Which shipping companies do you use?
- Nationwide orders: JNE
- International orders: Rayspeed, UPS, Aramex